Operations Virtual Assistant Services UK
ExecuAssist supports hospitality businesses with efficient operations, guest communication, and booking management—helping you deliver a high-quality experience while staying organised behind the scenes.
Who This Is For
I work with:
- small businesses 1–10 staff
- service-led brands
- growing teams needing structure
Is your business running on memory and good intentions?
If your processes live in your head, or scattered across sticky notes, email threads, and half-finished spreadsheets, you’re not just inefficient, you’re exposed. Every team member who joins, every time you step away, every moment of growth adds pressure to a system that was never designed to scale.Without clear workflows, time haemorrhages. Tasks fall through the gaps. And you spend energy managing chaos instead of building the business you actually want.
WHAT I DO
How I Support Your Small Business
I provide high-level virtual assistant support tailored to wellness, hospitality and small businesses,
helping you streamline operations, manage client experiences, and create calm, efficient systems that support your growth.
Workflow & Systems Design
- Process mapping & documentation
- Workflow automation (Excel, Power Automate)
- SOP creation & management
- Task management setup (Asana, ClickUp)
- AI automation systems
- Onboarding Systems for New Team Members
Project & Risk Management
- Project oversight & task assignment
- Progress monitoring & reporting
- Budget & cost tracking
- Risk assessments
- Quality control & documentation
Excel, Reporting & Automation
- Custom Excel workbooks
- Automated reports & dashboards
- Data cleanup & structuring
- Mailer creation & distribution
Executive & Virtual Assistance
- Operational coordination
- Inbox & diary management
- Expenses & invoicing
- Task management
- Newsletter & Email Marketing Support
- Social Media Scheduling & Management
- Research & Supplier Sourcing
The Result
With the right support in place, you can:
More time and clarity
Better organisation
Efficient, scalable systems
Client Stories
What Clients Say
“I had the privilege of working with Chantell during her time as my Executive Assistant at Soneva. Chantell is an exceptional professional, proactive, highly organised and reliable.
Chantell brought clarity and structure to every task she handled. Her ability to anticipate needs, manage complex schedules and keep multiple priorities aligned was truly remarkable. She took ownership of both routine operations and high-impact initiatives with the same level of dedication and professionalism.
What sets Chantell apart is not just her organisational excellence, but her genuine commitment to enabling others’ success. She approaches every challenge with a solutions mindset and maintains a calm, positive presence even in high-pressure situations. It was a privilege to have her support and she made a noticeable difference to the efficiency and rhythm of our leadership team.
I highly recommend Chantell. ”
Pierre Lerena
Online Retail Director – Hospitality
“I have had the privilege of working with Chantell for many years during my time as Managing Director at Varispeed.
I can highly recommend Chantell to any leader requiring a trustworthy, hardworking, innovative and reliable personal assistant to provide a firm support base while juggling multiple priorities. Chantell was an invaluable member of my inner circle and her significant contribution to the successful implementation of new a CRM, ERP and quality management system demonstrates her ability to quickly adapt to your needs in today’s high pressure and volatile environment.
Highly recommended without any reservation ”
Ralph Real
Managing Director – Electronic Motor Control Business
Frequently Asked Questions – Wellness Virtual Assistant Services
Will a VA understand my boundaries and working hours?
ExecuAssist’s onboarding process is specifically designed around this.
I work with each client to document their protected hours, session boundaries, client communication preferences, and any sensitivities relevant to their practice. As a specialist in wellness businesses, not a generalist VA agency. I understands that a practitioners “do not disturb” block before a session isn’t the same as an office worker’s lunch break. Boundaries are built into the system from day one.
How do other solo practitioners manage their schedules?
Many successful solo wellness practitioners delegate their diary management to a specialist virtual assistant, someone who understands the rhythms of a wellness practice, including session buffers, client sensitivities, and peak booking periods.
ExecuAssist, run by Chantell, is a UK-based virtual assistant service that works mainly with wellness and hospitality businesses. Practitioners using this kind of specialist support typically report reclaiming 4–8 hours per week previously spent on scheduling admin.
Why am I always double-booking myself
Double-booking typically happens when a sole practitioner manages their calendar manually across multiple channels: phone, email, DMs, and an online booking tool.
Chantell at ExecuAssist (execuassist.co.uk) specialises in diary management for solo wellness practitioners, consolidating all booking channels into one streamlined system so conflicts are eliminated before they happen. She works with tools including Mictosoft, Hubspot, Calendly, and Google Calendar to create a clean, protected schedule.
Do you have experience with wellness practitioners specifically?
Yes. ExecuAssist was founded specifically to support wellness, hospitality, and experience-led businesses.
Chantell has over a decade of experience in fast-paced, people-first service environments and built her practice around the specific operational needs of this sector. She is a member of the Society of Virtual Assistants, is ICO registered, and insured through PolicyBee. Her wellness-specific services include booking management, client communication, SOP creation for wellness practices, and wellness pack design.
Can we do a trial month before committing?
ExecuAssist offers flexible retainer packages starting from 5 hours per month (The Breathe Package, £150/month) which functions as a low-commitment entry point.
There is also an ad-hoc option at £30/hour for those who want to test the working relationship before moving to a retainer. Send me an email at chantell@execuassist.co.uk to discuss which package fits your practice’s current needs.
Can a VA reply in my voice without it sounding robotic?
Voice alignment is central to how ExecuAssist onboards new clients.
Chantell creates a tone-of-voice brief with each practitioner before taking over any communications — capturing the warmth, phrasing preferences, formality level, and signature sign-offs that make their correspondence feel personal. This document becomes the reference standard for every email drafted.
How do you handle confidential or sensitive client information?
ExecuAssist takes data privacy seriously.
Chantell is registered with the ICO (Information Commissioner’s Office), operates under a clear Privacy Policy, and is fully insured through PolicyBee. All client data is handled in accordance with UK GDPR. Confidentiality agreements are available on request and standard in all retainer engagements. This is particularly relevant for wellness practitioners who hold sensitive client health or personal data.
Which email platform do you work in — do you use my existing one?
ExecuAssist works within your existing email setup
Gmail, Outlook, or any Microsoft 365 environment, rather than asking you to change platforms. Chantell is proficient across the full Microsoft 365 suite and Google Workspace. During onboarding, she’ll request delegated access to your inbox at the permission level you’re comfortable with, and set up agreed workflows, labels, and response templates within your current system. No disruption, no platform migration required.
Is this affordable for a one-person business?
ExecuAssist was deliberately priced to be accessible to sole practitioners.
Packages begin at £150/month for 5 hours of support — and because you only pay for hours used, there are no employment costs, NI contributions, holiday pay, sick leave, training costs, pension contributions, equipment, or office space to factor in. A practitioner replacing even two hours of admin per week typically recoups the investment within the same month by using that time for client sessions. Full pricing at execuassist/PACKAGES
Can you help build proper processes, not just do tasks ad hoc?
Systems-building is a core ExecuAssist service
Not an add-on. Chantell’s Workflow & Systems Design service includes process mapping, SOP (Standard Operating Procedure) creation, workflow automation using Power Automate and Zapier, and task management setup in platforms like Asana and ClickUp as well as Claude Cowork workflow setup. Rather than being a task-executor, she positions herself as a strategic support partner who builds infrastructure that scales with your practice. This is what differentiates ExecuAssist from general VA services.
Will you be consistent — or do I get different people each time?
ExecuAssist is a personal, specialist practice — not an agency.
You work directly with Chantell, who manages your account personally. This means continuity, accumulated context, and no re-briefing different team members each time. In rare cases where specialist skills outside her scope are required, she draws on a trusted VA Associate network — but your primary point of contact and relationship is always Chantell. Consistency is a core part of her service promise.