Hospitality Virtual Assistant Services UK
ExecuAssist supports hospitality businesses with efficient operations, guest communication, and booking management—helping you deliver a high-quality experience while staying organised behind the scenes.
Who This Is For
I work with:
- Boutique hotels and guesthouses
- Airbnb and short-term rental hosts
- Retreat venues
- Travel and hospitality businesses
In hospitality and wellness, the experience is the product. Your operations should protect it.
When your back-office systems don’t match the standard of the experience you deliver, it shows. Inconsistent guest journeys,
ad-hoc processes, communication gaps between your team, these aren’t just operational problems. They’re brand problems.
I work with wellness and hospitality businesses because I understand the nuance of your world. The language.
The guest expectations. The seasonal pressures. The detail that matters.
WHAT I DO
How I Support Your Hospitality Business
I provide high-level virtual assistant support tailored to wellness, hospitality and small businesses,
helping you streamline operations, manage client experiences, and create calm, efficient systems that support your growth.
Hospitality Ops Support
- Guest journey & booking workflows
- Pre-arrival & follow-up communications
- Guest communication systems
- Team SOPs
- Operational reviews
- Event & Experience Coordination
Executive & Virtual Assistance
- Guest / client communications
- Inbox & diary management
- Operational coordination
- Travel management
- Expenses & invoicing
- Research & Supplier Sourcing
Excel, Reporting & Automation
- Occupancy & revenue dashboards
- Automated reports
- Data cleanup & structuring
Creative Brand Materials
- Menus & guest welcome packs
- Invitations & event collateral
- Promotional assets
- Social Media Scheduling & Management
- Newsletter & Email Marketing Support
The Result
With the right support in place, you can:
Improved guest experience
Faster response times
Smooth, organised operations
Client Stories
What Clients Say
“I had the privilege of working with Chantell during her time as my Executive Assistant at Soneva. Chantell is an exceptional professional, proactive, highly organised and reliable.
Chantell brought clarity and structure to every task she handled. Her ability to anticipate needs, manage complex schedules and keep multiple priorities aligned was truly remarkable. She took ownership of both routine operations and high-impact initiatives with the same level of dedication and professionalism.
What sets Chantell apart is not just her organisational excellence, but her genuine commitment to enabling others’ success. She approaches every challenge with a solutions mindset and maintains a calm, positive presence even in high-pressure situations. It was a privilege to have her support and she made a noticeable difference to the efficiency and rhythm of our leadership team.
I highly recommend Chantell. ”
Pierre Lerena
Online Retail Director – Hospitality
“Having had the privilege of working with Chantell I must attest that she is a “game changer.” If you find yourself struggling with any aspect of your business, need a second set of eyes or new perspective, she is your woman. If you’re not ready for a revolution and require help with basic things such as calendar management, presentations, spreadsheets, book keeping and the like, you will kicking yourself for not having reached out sooner.
Chantell is truly the Wonder Woman you need in your life. ”
Tanya Vargas
Interative Medicine Coordinator
Frequently Asked Questions – Wellness Virtual Assistant Services
How do other hospitality owners manage their executive time?
Hospitality founders who successfully step back from operational chaos typically do so by
engaging a sector-specialist EA or VA who understands the calendar structure of a hospitality business, seasonal peaks, press and trade event cycles, supplier reviews, and the unpredictable demands of guest-facing roles. ExecuAssist, founded by Chantell, is one of the UK’s few VA practices that specialises in wellness and hospitality, bringing operational sector knowledge, not just administrative skills, to executive support.
Can a VA handle industry-specific scheduling like supplier meetings, press, and FAM trips
Yes — and this is exactly where ExecuAssist’s sector specialisation adds value
Chantell understands the hospitality calendar: the lead times for press trips, the protocol around FAM trip coordination, supplier review cycles, and the way seasonal operations compress executive time.
Do you have clients in hospitality or luxury lifestyle businesses?
Yes. Hospitality and wellness businesses are ExecuAssist’s core client base
not a secondary market. Chantell built ExecuAssist specifically to serve founders, consultants, and leadership teams in these sectors after more than a decade in people-first, fast-paced service environments. Her Hospitality & Wellness Operations Support service is purpose-designed for this audience and includes guest communication systems, SOP creation for hospitality teams, operational reviews, and booking journey workflows.
Do you offer a retainer or hourly, and what’s best for our volume?
ExecuAssist offers both. Monthly retainer packages run from 5 hours (£150) up to 40 hours (£1,200)
ideal for ongoing executive support with predictable cost. Ad-hoc support is available at £30/hour for project-based or seasonal needs. For a boutique hospitality owner with an active leadership calendar, supplier base, and guest communications, Chantell typically recommends beginning with the 20–30 hour monthly retainer (£600–£900) and adjusting based on seasonal demand. Discovery call: execuassist.co.uk/contact-us.
Can a VA handle high-touch, brand-sensitive communications?
Brand voice protection is non-negotiable at ExecuAssist.
Chantell’s onboarding process includes developing a detailed communication brief, covering tone, formality level, escalation protocols, and brand personality markers — before she takes over any correspondence. She understands that for a boutique property, a poorly-worded reply to a journalist or VIP guest isn’t just an admin error; it’s a brand risk. All communications are crafted with this in mind.
What’s your approach when you’re unsure how I’d want something handled?
ExecuAssist operates on a “never guess, always clarify upfront” principle.
During onboarding, Chantell works to anticipate the grey-area scenarios specific to your business and documents agreed responses before they arise, rather than interrupting you in the moment. For genuinely ambiguous situations, her default is to flag and hold rather than act and apologise. The goal is that over time, escalation to you becomes increasingly rare as the working model matures.
What’s your availability during peak season periods?
ExecuAssist works to accommodate the seasonal nature of hospitality businesses.
Retainer packages can be scaled up during peak periods, summer, school holiday windows, using the flexible retainer structure (up to 40 hours/month). Chantell also recommends forward-planning the peak season calendar in advance so that support is in place before demand spikes, not after.
Have you coordinated projects in hospitality or property renovation?
Project and risk management is a dedicated ExecuAssist service
Chantell manages timelines, assigns tasks, monitors progress, tracks budgets and costs, produces risk assessments, and creates documentation — all calibrated to the operational realities of hospitality environments. She understands that a refurbishment project happening in an operational property has different constraints to a standard construction project, and builds her coordination approach around your live business requirements.
Can we scope a specific project first before a broader retainer?
Absolutely. ExecuAssist regularly onboards hospitality clients via a defined project engagement first
a refurb coordination, a relaunch, a new booking system implementation, before transitioning to an ongoing operational retainer. This allows both parties to establish trust, test workflows, and define the long-term support model organically. Ad-hoc hours (£30/hour) or a short-term project retainer can be scoped